What we offer to you
We strive to understand how you run your business, to ensure that you have the right Risk Management and Protection in place, to safeguard what is important to you.
The reason we have insurance is so when something unexpected happens, you are not out of pocket. This is what we pride ourselves on, going that extra distance to get the right outcome for you.
We are passionate about providing the right solutions to your unique situation. We read the fine print so you don’t have to. It is our mission to make sure you are comprehensively protected.
Aweso Insurance Pty Ltd is an Authorised Representative of Oracle Group (Australia) Pty Ltd
We have extensive experience in the Insurance industry that includes Broking, Underwriting and Claims Management. This has been looking after a broad range of occupations and professions across an extensive range of products.
This has led to the expertise and ability to focus on protecting you and your interests,providing the peace of mind that your Risk Management and Protection arespecific to your needs.
With over 17 years of quality experience in the Insurance industry, working with major companies and direct link to Lloyds of London for over 10 years, we are able to guide you in your Risk Management and Insurance needs no matter your industry or exposures.
We value the relationship that exists between you and us. We will aim to make dealing with your insurance policies a simple, straight forward and hassle free experience. We will achieve this by undertaking to do the following:
We will assist you to manage any risk improvements that are required after an insurer’s survey; and will ensure that the insurer requirements are reasonable.
We will arrange for your policies to have a common renewal date to reduce the amount of time that you need to spend considering your insurance protections during the year
We will re-broke your insurance portfolio to at least 3 insurers at every renewal meaning that you don’t need to worry about obtaining quotations through any other source.
We will handle all claims on your behalf and provide you with weekly progression updates in order to facilitate a speedy and hassle free settlement process.
We will ensure that all of your phone calls to us are answered within 4 rings.
We will assign a dedicated team to deal with all your policy and claims related issues, making the process straight forward and hassle free. In most cases you will deal with the Principals of the business as your main Account Manager.
We will process all policy adjustments within 24 hours of you advising us of these changes and we will forward revised policy documentation to you within 21 days to provide you with peace of mind that you are properly protected.
We will ensure that your Account Manager is a member of NIBA or ANZIIF and that they participate in ongoing professional training so that you benefit from the best possible advice and market knowledge.
We are also committed to:
Keeping your personal information accurate, up to date and secure
Maintaining confidentiality of your information and ensuring that access is properly controlled
Not selling or disclosing your personal details to any other organisation for marketing purposes
At Oracle Group Insurance Brokers we also agree to abide by the National Insurance Brokers Association (NIBA) Code of Practice.
If we are unable to resolve your complaint, you are able to speak with the Financial Ombudsman Service (FOS) on 1800 367 287 or email email@example.com.
We are based in suburbs of Brisbane and appreciate not all business is done in CBD all the time.
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