COMPLAINTS
Complaints
Please talk to us first
If you have a complaint, please contact us and we will do our best to resolve it quickly.
Your complaint will be handled according to our Complaints Handling procedures which can be found on our website, at betterbrokernetwork.com.au or upon request when contacting us.
Contact details for A’Vant Guard Financial Group Pty Ltd t/a Better Broker Network
Phone: 1300 153 439
Email: info@betterbroker.net.au
Mail: Level 15, 110 Mary Street, Brisbane, QLD 4000
Web: betterbroker.net.au
If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). A’Vant Guard Financial Group Pty Ltd t/a Better Broker Network is a member of AFCA which provides a free independent dispute resolution service.
If you have a complaint about a policy that we arrange under a binder and we are unable to satisfactorily resolve your complaint, we will refer your complaint to the insurer for review. If the insurer is unable to resolve your complaint to your satisfaction, you may refer your complaint to the Australian Financial Complaints Authority (AFCA).
You can contact AFCA by:
Phone: 1800 931 678
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Web: afca.org.au